Interaction & Service Designer Based in Oslo, Norway
PhD In A Nutshell
2015 - 18
Designing for mainstream positioning of digital secondhand marketplaces
With goals of identifying and realizing service innovations in secondhand marketplaces, four industry partners collaborated with the University of Oslo under the larger project
Conserve and Consume
Over the past four years in my doctoral work, I collaborated with the industry partners in Oslo, to design a new secondhand service based in research and practice.
I carried out extensive field study, co-design workshops, journey mapping to draw and execute strategies from insights.
I delivered new value propositions, service concepts and designed and prototyped two main outcomes: A
new service “Zygo”
and a futures based
design fiction called “Material futures”
My Part and Approach
Taking a “Practice-Led Research” approach, I have studied, explored and designed “What is”, “What should be” and “What might be” of digital secondhand marketplaces for everyday things, in Norway.
Over a span of three years, I have worked closely with both service providers and the consumers to design alternate service proposal, a pilot service “Zygo” and future narratives “Material futures” for secondhand markets.
Secondhand marketplaces to become true alternatives to firsthand marketplaces and establish new and de-centralized and localized consumer-consumer relationships, their practices and perceptions need to be challenged and re-framed both conceptually and through the design of alternate service proposals situated in a localized context
Srivastava, S. (2017). Zygo: Design led reframing of second-hand marketplaces. Nordes 2017
Different from my previous experience as working Senior UX consultant, the core design work in my Ph.D. was largely an individual endeavor with feedback and occasional brainstorming with my colleagues. Aware of limitations of this working model, I carried out this project with rigorous field study, design feedback from business partners, and exposure to the general audience and academic community through exhibits, workshops and peer-reviewed publications. In retrospect, these engagements proved pivotal in keeping the work collaborative and outside of a silo.
The practices of owning everyday things
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